Chargeback Officer Job ID: 12737 in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Descriptions:

  • To ensure chargeback claims are thoroughly investigated and resolved timely
  • Assist in the resolution of exceptions found in any of the chargeback accounts
  • Respond accurately to acquired claims logged against the bank in any of the following dispute Platforms: arbiter, NICS, MasterCom pro, UPDM and Remedy.
  • Respond to email queries timely
  • Complete and submit weekly and monthly chargeback activities reports to the team lead.
  • Participate in the reimbursement of customers for accepted dispute claims within agreed SLA.
  • Attend to other ad-hoc assignment as determined by the team lead, chargeback.
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