- To ensure chargeback claims are thoroughly investigated and resolved timely
- Assist in the resolution of exceptions found in any of the chargeback accounts
- Respond accurately to acquired claims logged against the bank in any of the following dispute Platforms: arbiter, NICS, MasterCom pro, UPDM and Remedy.
- Respond to email queries timely
- Complete and submit weekly and monthly chargeback activities reports to the team lead.
- Participate in the reimbursement of customers for accepted dispute claims within agreed SLA.
- Attend to other ad-hoc assignment as determined by the team lead, chargeback.