Chief Commercial Officer Ref: EZ00992014 in Lagos, Nigeria

at EZ37 Solutions

Printing / Publishing
Financial Services
Minimum Qualification
Master's Degree
Required Experience
15+ years
Employment Type
Full Time
Male or Female
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Job Description

Job Description

  • Monitor the overall activities of the Commercial Services Department - Managing maximum demand customers.
  • Revenue & Performance monitoring for all categories of customers.
  • Assist the CEO/ MD in setting the strategic direction for IKEDC with the objective of meeting organizational vision, mission and objectives.
  • Formulates, develops the divisional strategy and ensures alignment with the overall corporate strategy.
  • Prepare the annual business plans and operating and capital expenditure budgets for the department, ensuring that adequate funding provision is made for all activities.
  • Monitors expenditure against approved levels on a regular basis and investigates and justifies significant variances to ensure effective performance and cost control.
  • Establish and builds relationship with customers and periodically organizes customer focus meetings.
  • Conceptualize and introduce value added customer services for all categories of customers.
  • Work with the team for maintaining highest level of customer relationship with IKEDC key accounts.
  • Develop and maintain effective communications with new and existing customers, amend/ Review / negotiate contracts with the existing consumers.
  • Execute Bulk Supply agreements with the Centralized Bulk consumers.
  • Lead and coach the team to enable them to present a consistent approach to customers and prospects.
  • Develop and direct the implementation of commercial policies, identify new market opportunities, to ensure the effective development and promotion of the company’s services and achievement of its business objectives.
  • Supervise the Revenue and Performance monitoring activities carried out for all categories of consumers and provide strategic MIS to the management to take decisions.
  • Performance monitoring of the departments on a monthly basis and provide data on KPIs to the Corporate Monitoring Group.
  • Monitor department's performance through Key Performance Measures.
  • Ensure provision of adequate resources for various activities of the department.
  • Identify training needs of officials and liaise with the HR department to develop appropriate development and remedial interventions to address skills and knowledge gaps.
  • Other Administrative responsibilities.
  • Carry out any other duties as requested by the MD/ CEO and/ Head Department of the company
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