CHIEF OPERATING OFFICER in Lagos, Nigeria

at MacTay Consulting

Industry
Healthcare / Medical
Specialization
Executive Office
Minimum Qualification
Post Graduate Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  1. Key resource to handle day to day center operations, implement annual plans
  2. Delivering agreed results through - coordination of operations & people motivation/training
  3. Responsible for quality assurance
  4. World class customer service experience

        5. Ensures statutory compliance with applicable regulations

 

KEY DELIVERABLES:

1. Operations:

a. Develop detailed standard operations processes

b. Develop lab target & implement as per agreed plan

c. Manage interdepartmental issues & coordination

d. Implement the productivity & growth strategy

 

2. Quality assurance:

a. Develop quality strategy

b. Develop processes and implement  TAT targets

c. Obtain approval & accreditations

 

3. Team leadership, administration:

a. Build second line of leadership

b. Ensure a comprehensive & professional work processes in all aspects

c. Manage complaint handling & conflicts in operations

d. High level of motivation and training

 

4. Budgeting and planning:

a. Annual , quarterly & monthly operations targets

b. Inputs to business strategy

 

5. Customer service:

a. Make documented process to ensure high level of customer experience

b. Implement 'Patient comes First'

 

7. Statutory interface:

a. Develop good relationships with competition, Govt. and statutory/regulatory bodies

b. Set up and lead the process to periodically review these risks and take appropriate actions

 

OTHER LINKAGES:

  • Govt. agencies
  • Medical, industry associations
  • Finance bodies & banks

Requirements

  • Age: 30 - 40 years old, but we will not limit the search by this range
  • Any nationality, preferable African
  • Qualifications: Post graduate Medical Doctor. Hospital Management or MBA with profit centre experience of the leading of hospitals/ pathology lab chain (minimum 5years) is desirable
  • Experience: Previous experience of setting up Laboratory / Diagnostics Centre and developed automation of the laboratory; implement LIMS and PACS interface etc will be an asset. Work experience in Nigeria essential - International exposure will be an added advantage, especially experience in Africa
  • Network: Top-level network in the medical and diagnostics industry and, especially with various equipment suppliers
  • Personal skill set:
    • Excellent presentation and English communication skills
    • Advance IT skills of MS Office, Internet and computer.
  • Business leadership
    • Demonstrable skills in managing operations, leading teams for results
    • Motivational leader and change agent
    •   Self starter and driven by excellence
  Apply Now

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