Manila Disbursement Operations is responsible for the reconciliation of clients’ checking accounts by verifying information like transmittals, payee name, amount and serial number. The team performs all maintenance, adjustments, additions, balancing and control requests for the reconciliation accounts. It also caters setting up services on multiple applications and provides customer service to clients to complete research request like downloading reports, entering paid or issue data into application and others.
The individual will be responsible for the Reconciliation function within ARP/Disbursement Services. Responsible for the balancing of all adjustments and paid checks using SMS against ECD DDA.
The individual will be part of a team and you will be assigned individual responsibilities within that team. Although this role will have individual responsibilities, you will be expected to contribute to meeting the team's goals. The individual will be relied upon to make judgment calls regarding routine duties but refer non-routine situations to supervisors.
Ability to comprehend/communicate in English
Ability to compare and verify data capture and data represented on screen
Ability to determine customer payment intentions when faced with varying information
Ability to stay focused during repetitive tasks
Ability to follow prescribed procedures. Flexible to learn new duties.
Ability to utilize data entry skills in various types of situations presented on a screen, including keying from machine written information, handwritten information.
Ability to work under pressure to meet deadlines and productivity/quality goals
Ability to work overtime as needed and be flexible on work schedule
Microsoft Office skills
Oral and written communication
Problem solving and analytical skills
Detail-oriented with good organizational skills
Ability to multitask