CIB - Transaction Processing Specialist - Prepaid Card Ops, Team Member in National Capital Reg, Philippines

at JP Morgan Chase & Co

Investment Banking
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

The team member will perform diverse tasks related to account set-up, identity verification, forms processing and funding accessing several systems in the process 

for the prepaid cards business of the bank. Expectations would include but not limited to the following: 
Understand International Prepaid policies and standards.

Monitor and process requests to open client tickets

Follow established scripts and protocol to resolve basic and/or repetitive tasks within the established guidelines

Ability to analyze the requests and interface with global partners to address customer's request

Escalates issues when necessary

Process cardholder claims

Process funding transactions within SLA with no errors

Perform quality reviews adhering to specified quality metrics

Review and submit mail merges to the mail room

Responsible for metrics tracking and reporting

Ensure requests are processed within quality standards and SLA

Identify and provide suggestions for continuous improvement opportunities


· A bachelor's degree. 
· At least 1 year related work experience in financial services, product and/or operations management. 
· Problem solving/creative thinking 
· Great Teamwork 
· Very good communication skills (written and verbal) with a working knowledge 
· Proficient in Microsoft Office Suite 
· Attention to detail

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