The team member will perform diverse tasks related to account set-up, identity verification, forms processing and funding accessing several systems in the process
for the prepaid cards business of the bank. Expectations would include but not limited to the following:
Understand International Prepaid policies and standards.
Monitor and process requests to open client tickets
Follow established scripts and protocol to resolve basic and/or repetitive tasks within the established guidelines
Ability to analyze the requests and interface with global partners to address customer's request
Escalates issues when necessary
Process cardholder claims
Process funding transactions within SLA with no errors
Perform quality reviews adhering to specified quality metrics
Review and submit mail merges to the mail room
Responsible for metrics tracking and reporting
Ensure requests are processed within quality standards and SLA
Identify and provide suggestions for continuous improvement opportunities
· A bachelor's degree.
· At least 1 year related work experience in financial services, product and/or operations management.
· Problem solving/creative thinking
· Great Teamwork
· Very good communication skills (written and verbal) with a working knowledge
· Proficient in Microsoft Office Suite
· Attention to detail