Client Analyst, Client Coverage (Telecom) in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Purpose

  • Conduct on-going research and analysis to enable the Relationship Managers to fully understand the clients’ business, context, and identify potential business opportunities for the bank.
  • Interpret the research findings and analytics.
  • Make recommendations regarding potential opportunities or risks so that the Relationship Manager is able to proactively identify solutions or mitigate commercial risks.

Key Responsibilities/Accountabilities
Client and industry research and analysis:

  • Conduct research on clients, their business, operations and performance, as well as trends in their specific industries at the request of the Relationship Managers.
  • Up-to-date and on-going client and industry information, which can be used to identify opportunities and risks.

Client relationship management:

  • Compile and analyse information regarding sales activity and business pipeline. Provide the Relationship Managers with analysis that can be used to inform their account management plans.
  • Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution and/or gathering critical information for the bank.
  • Provide on-going assistance to Relationship Managers in the implementation of the agreements.

Information Management:

  • Ensure that the client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
  • Updated client information that can be used for analysis and marketing purposes.
  • Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process.
  • Ensure updated and accurate information that can be used for budget planning or performance analysis.

Support the Credit Process:

  • Support RMs in the credit process including credit applications, PCC (paper preparation), excess management, compliance related issues to achieve zero write-off of debt, zero operational loss issues and other relevant workflows between credit and coverage.
  • Assist in conducting an efficient credit process.

Client Deal Enablement:

  • (Note that it is the decision of the CB Head that either a new role is defined / current one extended for the Product Credit Committee (PCC) and Client support functions that CB will provide for all CIB clients across product/business lines).
  • On-going review of client base for potential High Risk clients.
  • Consistent client deal enablement at required standard.
  • Develop and prepare credit paper for submission to the Product Credit Committee (PCC) in conjunction with Relationship Manager.
  • Develop and prepare appropriate documentation to complete annual credit review in conjunction with the Relationship Manager.

Preferred Qualification and Experience

  • Bachelor's degree in business or business related field.
  • A post graduate business degree will be considered an advantage.
  • 1 to 2 years in the Banking, Financial Services or Business Consulting.
  • Experience in conducting research and analytics, supported by strong computer proficiency skills.

Knowledge/Technical Skills/Expertise
The job holder should as a minimum have the following traits / abilities and personal characteristics:

  • Good verbal communication
  • Ability to express ideas, analysis, findings, formulate recommendations
  • Ability to work under pressure and to tight deadlines
  • ability to handle, manage and resolve conflict within the unit and across the Debt Solutions Division
  • Result-orientated
  • Good numerical ability,
  • People management skills,
  • Team player,
  • Ability to retain optimism despite setbacks
  • Self-motivated.
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