Client Service Executive in Lagos, Nigeria

at Paully Resources

Industry
Client Services
Specialization
Information Technology and Services
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

DUTIES /RESPONSIBILITIES

 

 Attracting potential customers by answering product and service questions, suggesting information about other products and services.

 

 Opening and Maintaining customer accounts/records by recording/updating account information.

 

Acting as interface with all clients at job sites/locations Responsible for managing all operational concerns raised by client.

 

Maintaining and enhancing customer service by organizing and evaluating service and delivery systems and procedures.

 

 Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.

 

 Maintaining financial accounts by processing customer adjustments.

 

 Recommending  potential products or services to management by collecting customer information and analyzing customer needs.

 

 Preparing  product or service reports by collecting and analyzing customer information.

 

 Contributing to team effort by accomplishing related results as needed.

 

  Ensuring that their customer’s are assisted properly and that all their questions and concerns are addressed.

 

 

 

 

 

 

 

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