Client Service Executive in Lagos, Nigeria

Healthcare / Medical
Customer Service
Minimum Qualification
High School
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Duration of contract: 2 years (renewable)

Probationary period: 6 months

The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.


  • Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
  • Maintain strict privacy and confidentiality to generate demand for MSION services.
  • Have a public relations and promotional role with colleagues, MoH and the general public
  • Timely collate and submit centre report to the centre team

· Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.

  • Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
  • Assist to provide counselling on core MSION Clinical services at the centre.
  • Receive, receipt and bank all service income in the centre on daily basis.
  • Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
  • Manage and document client complaints professionally
  • Adequate inventory and stock management knowledge and experience
  • Keep record in the centre using the approved formats to ensure tidy medical records and registers
  • Keep the Centre and its surroundings tidy, neat and clean at all times
  • Make proper use of available information systems in MSI to facilitate service delivery & trainings
  • Assist with client statistics and data relating to clinical issues for analysis.
  • Take record of all referrals from the referral networks
  • Lead all online client booking and follow up
  • Collate and update all client data including phone numbers, contact addresses and email addresses.
  • Support documentation of case studies
  • Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
  • Carry out any other lawful duties assigned by the Centre Manager.

Qualifications & Requirements

· Must have at least GCE O’level /SSCE certificate or higher.

  • At least 1-year post-graduation experience working in a similar role [ESSENTIAL]
  • Experience of working in a clinical environment [ESSENTIAL]
  • Good computer skills (Microsoft Word, Excel). [ESSENTIAL]
  • Excellent client interaction skills (ESSENTIAL)
  • Customer focused with good interpersonal skills
  • Outstanding written and verbal communication skills. [ESSENTIAL]
  • Articulate and analytical with attention to detail.(ESSENTIAL)
  • Passionate about maternal health.


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