Client Service Executive in Lagos, Nigeria

at SPNS Consulting

Administration & Office Support
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Our Client is a Virtual Office Company in Lagos with state-of-the art facilities. In the course of process improvement and restructuring, the position of Client Service Executive has become vacant.

The Role

  • As a Client Service Executive you are often the first point of contact with the company’s clientele.
  • You are expected to receive a steady stream of enquiries via various media and in person; and typically must be able to convey in-depth information about the company and its activities in a clear and concise manner at a moment’s notice.


Specific Responsibilities
•    Maintain active records of clients and first-hand client contacts
•    Answer all incoming calls, determine purpose of callers and forward business calls to appropriate personnel/department
•    Assist in preparing service proposals and collaborate with the company’s internal departments to help improve the quality of services rendered to clients.


Job Requirements
•    Degree-qualified in any discipline
•    Strong interpersonal and communication skills
•    Ability to manage time and projects efficiently and be detail oriented
•    Strong judgment and decision-making skills
•    Computer literate with good understanding of software spreadsheet

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