Client Service Manager (6 Month Fixed-Term Contract) in England - London, United Kingdom

at Bird & Bird

Law Practice
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Male or Female
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Job Description

 Provide account management for a portfolio of 20+ international Key Client teams.

● Guide and coach members of the MBD team internationally who have responsibility for account management: contributing proactively to the ongoing sharing of best practice

● Contribute proactively to / manage discrete projects relating to the Key Client Programme


1. Account Management for Key Client teams

● Account management support for portfolio, driving spread of work and revenue growth

● Coach and support partner-led Key Client teams to manage client relationships

● Ensure minimum standards of Client Management activity: plans, client reviews, etc

● Identify opportunities for new business and drive action to realise these

● Work with Accounts to improve profitability & pricing

● Promote understanding and use of the elements of our Client Service toolkit


2. Share Key Account Management best practice

● Lead, coach & direct identified members of the MBD team in their account management activities, identifying issues & concerns, sharing best practice and successes


3. Key Client Projects

● Contribute proactively to the ongoing development of the Client Management toolkit

● Contribute success stories for internal and external communications


Powers of communication:

● Excellent English written skills, another European language preferable

● Strong interpersonal and communication skills

● Strong project management skills


Team working:

● A dynamic self starter

● Strong team player with the ability to deal with people at all levels

● Works with other team members to promote a ‘one team’ ethos


Judgment and decision making

● Demonstrates integrity and professionalism Commercial awareness

● Demonstrates strong commercial and financial acumen

● Able to identify potential new business opportunities


Clients (external and internal)

● Proven track record in delivering excellent client service in direct client facing role(s)

● Forges strong relationships with partners and clients

● Takes a professional yet robust approach to challenging conversations

● Understands clients’ priorities and objectives and provides proactive solutions and manages expectations in line with these


People Management

● Experience of mentoring team members, including providing support and direction with day-to-day tasks and career direction


Technical and professional qualifications

● Demonstrable experience and achievement in account management role(s)

● 5 years' experience in key account management within the legal sector

● Degree educated or equivalent

● Advance MSOffice skills, in particular MS Excel and MS PowerPoint

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