To support the Premium Banking sales team through the provision of fast, friendly and effective service.
Ensure to do continuous follow – up interest services, OD/Leverage excess, Facility renewal and Deferral closure with RM and ensure timely closure.
To maintain a close coordination with the Operations, Credit and all other stakeholders to provide prompt & excellent service to the banks customers/RM.
Ensure responds to the RM queries on time.
Maintain various MIS for business reporting on a daily/weekly/monthly basis.
Ensure all Follow up, monitor and review facilities on time.
To promote the highest level of services to the RM and responsiveness to Priority & International Banking Customers.
Intelligently access the needs & problems of the existing customers & RM them in the best solution of their queries & concerns.
To maintain a highly decent professional environment in the Priority Centre.
To be conversant with AML / CDD guidelines, Compliance policies & business processes relating to frontline areas..
To ensure compliance with minimum control standards on Customer Data Confidentiality.
Drive a culture of complete adherence to local and international service standards for affluent customer segment.
Design a mechanism to ensure that other service delivery channels provide a consistently high level of service quality to Priority & International customers.
Identify service gaps, repetitive complaints & fix them.
Verify client documentation for accuracy.
Ensure error free checking and avoid any financial losses to the bank.
Follow up, monitor and review credit facilities on time and as per agreed standards.
Provide support to Premium Banking sales team and ensure timelines are met.
Strong customer service experience, ideally gained within the banking environment
Good communication skills - both verbal and written
Ability to work under pressure and to deadlines
Attention to detail
Knowledge of IT systems
UAE National Preferred