Client Service Position in Lagos, Nigeria

at Petros Consulting

Industry
Facilities Services
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Title: Client Service Position

Department: Support Services

Reporting Line: CEO

Primary Location: Lagos

 

RESPONSIBILITIES:

The client service position involves organizing and supervising all of the administrative activities that facilitate the smooth running of an office, as well as the generation and development of new business opportunities.

Other responsibilities include:

  • Managing filing systems 
  • Developing and implementing new administrative systems, such as record management; recording office expenditure and managing the budget 
  • Organizing the office layout and maintaining supplies of stationery and equipment 
  • Maintaining the condition of the office and arranging for necessary repairs 
  • Managing supplier relationships, reviewing service contracts including handling all invoice queries
  • Handling all correspondence including postal and email enquiries relating to accounts, sales and other financial and administrative matters
  • Supervision of junior staff
  • Delegating work to staff and managing their workload and output
  • Writing reports for management and delivering presentations
  • Responding to customer queries and complaints
  • Ensuring company policies are observed
  • Ensuring all appliances and equipment are working at optimum level
  • Produce weekly report of all activities

 

Business Development Duties

  • To develop new business relationships, generate and negotiate new income for the company to an agreed annual target
  • Presenting the company to potential clients through direct communication in face to face meetings, telephone calls and emails
  • Responsible for your own lead generation and appointment setting
  • Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions
  • You will have individual responsibility for new business, and are expected to self manage

Responsibilities

RESPONSIBILITIES:

The client service position involves organizing and supervising all of the administrative activities that facilitate the smooth running of an office, as well as the generation and development of new business opportunities.

Other responsibilities include:

  • Managing filing systems 
  • Developing and implementing new administrative systems, such as record management; recording office expenditure and managing the budget
  • Organizing the office layout and maintaining supplies of stationery and equipment
  • Maintaining the condition of the office and arranging for necessary repairs
  • Managing supplier relationships, reviewing service contracts including handling all invoice queries
  • Handling all correspondence including postal and email enquiries relating to accounts, sales and other financial and administrative matters
  • Supervision of junior staff
  • Delegating work to staff and managing their workload and output
  • Writing reports for management and delivering presentations
  • Responding to customer queries and complaints
  • Ensuring company policies are observed
  • Ensuring all appliances and equipment are working at optimum level
  • Produce weekly report of all activities

 

Business Development Duties

  • To develop new business relationships, generate and negotiate new income for the company to an agreed annual target
  • Presenting the company to potential clients through direct communication in face to face meetings, telephone calls and emails
  • Responsible for your own lead generation and appointment setting
  • Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions
  • You will have individual responsibility for new business, and are expected to self manage

Requirements

QUALIFICATIONS:

  • Bachelor’s degree in Business Admin or Marketing field
  • Minimum of one (1) year work experience in a related field
  • Must be computer savvy
  • Proficient in Microsoft Applications

 

SKILLS AND COMPETENCIES REQUIRED:

  • Ability to communicate effectively with both the external and internal customers
  • Ability to multitask
  • Ability to deliver a tailored sales process to achieve targets by generating leads, asking probing questions, using most appropriate features and benefits based on clients needs and matching with a tailored solution
  • Ability to identify new business opportunities using relevant research tools / sector specific targeting and cold calling
  • Confidence to present a tailored presentation to potential clientele
  • Excellent oral and written communication skills
  • Time and self-management skills
  • Supervisory skills
  • Relationship Management
  • Ability to work well under pressure
  • Well-organized
  • Strong client management skills
  Apply Now

Sponsored Jobs in United States

Ads by Careerslip