Client Service Officer in Lagos, Nigeria

at Simeon's Pivot

Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Lekki, Lagos
Job Type: Full Time

Job Responsibilities

  • Welcome customers who enter the shop.
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts.
  • Dealing with customer refunds.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Attaching price tags to merchandise on the shop floor.
  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of large amounts of stock
  • Keeping up to date with special promotions and putting up displays.

Skills and Competency Requirements

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, beauty products
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.


  • Minimum of OND
  • Must have the knowledge and skill in skin care.
  • Experience: at least 1-2years


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