Client Service Representative - Client Services Solution Center WHEM, Team Member in National Capital Reg, Philippines

at JP Morgan Chase & Co

Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • Service internal and external clients across all lines of business via inbound and outbound telephone, fax, and email contact on depository and all Treasury products and services
  • Assume accountability for client satisfaction through ownership of problem, product knowledge, and ensuring timely and accurate follow-up
  • Strong computer skills are essential; Exposure to multiple systems
  • Field and resolve incoming inquiries/requests across all Treasury Services Core Cash products and services for clients
  • Take ownership of client problems; clarifies client issues/objections; appropriately escalates issues for assistance
  • Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies with bank and department policies and procedures
  • Understand department and individual key performance measurements and goals
  • Act as a liaison with product and operations and follows through consistently with operational areas and clients to provide update status on ongoing inquiries
  • Maintains client interaction records by consistently capturing data on the call tracking system
  • Excellent spoken and written communication skills in English


  • At least one year call center experience (US account) or one to three years of proven customer service experience in banking is required
  • Excellent communication skills (verbal and written) with an emphasis on banking terminology
  • Demonstrated listening skills and ability to use probing questions
  • Ability to work in a fast paced environment and an adaptability to change
  • Strong problem solving and decision making skills
  • Exhibits ability to work effectively in a team environment
  • Must be PC literate with proficiency in W/MS Windows
  • Multi-lingual is a plus (Spanish)
  • Banking or any Treasury Services related experience a plus +
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