Client Services Officer in Lagos, Nigeria

at Box & Cedar

Human Resources
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description:

  • providing help and advice to customers using your organisation's products or services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analysing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers, often involving use of computer packages/software;
  • writing reports analysing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • developing customer service procedures, policies and standards for your organisation or department;
  • meeting with other managers to discuss possible improvements to customer service;
  • being involved in staff recruitment and appraisals;
  • training staff to deliver a high standard of customer service;
  • leading or supervising a team of customer service staff;
  • learning about your organisation's products or services and keeping up to date with changes;
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