Cloud Services Sales in Lagos, Nigeria

at IBM

Sales/Business Development
Minimum Qualification
Master's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

 Establish and grow relationships with key decision-makers, and influencers within customer base 
• Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer. 
o It is required to meet with contacts in person in addition to correspondence via telephone, email, internal tickets, and/or online chat.
• Deliver the SoftLayer corporate overview and presentations
• Successfully position the benefits of Cloud Services porftolio and SoftLayer’s unique platform
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs
• Coordinate efforts between various IBM teams in a collaborative manner to help achieve an optimal customer experience
• Collaborate with the sales team and solution engineers to design customer-tailored solutions.
• Participate in sales meetings and training sessions
• Gather and provide information to both customer contacts as well other sales team members. 
o Help increase awareness of new and existing products and services. 
• Illustrate how the application of additional SL products / services can be strategically utilized and implemented to meet their current and future requirements
• Participate in the development of new service ideas and sales strategies as needed
• Provide documentation for options/ strategies that are adopted into the customer’s solution vs. those that are not 
o Include further documentation for the reasons why that lead to their decision. 
• Prepare sales quotes, negotiate offers, and process sales orders
• Assist sales support teams with ensuring successful deployment and utilization of infrastructure
• Ensure resolution on any/all outstanding issues and opportunities – see to the end
• Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions
• Monitor for any and all tickets on the account and escalate appropriately. 
• Provide immediate follow-up with customer after any difficult issues arise, ensuring customer satisfaction with outcome 
• Coordinate internal SL resources as needed for more in depth explanation or assistance from varying departments. 
• Provide information to other IBM resources associated with the account when requested. 
• Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues


  • Master's Degree
  • At least 5 years experience in Sales Cloud
  • English: Fluent
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