Collector, Tele-Collection in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job ID: 522361
Location: Victoria Island
Job Function: Risk
Regular/Temporary: Permanent
Job Description

  • Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
  • Contact through telephone, letters, and indirectly through collection agencies and attorneys.
  • Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
  • Preparing Reminder/Warning letters and/ E-mails to customers
  • Recording excerpts of customer interactions made on WCS/CACs
  • Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
  • Carrying out basic account reconciliations and explanations  required to satisfactorily close out customer queries or complaints with minimum supervision..
  • Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
  • Tracing debtors who skip/change employment without informing the bank.

Qualifications and Skills

  • Minimum of a second class degree from a reputable university
  • Well organised with minimum supervision
  • Ability to work to deadlines
  • Good negotiating skills
  • Highly numerate
  • Ability to multi task
  • Computer skills.


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