As a result, we have a need for IT Interns based in McKinley Hills, Taguig
In this role, you will have the opportunity to…
•Provide workarounds for incidents that cannot be permanently resolved immediately
•Perform the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption
•Provide comprehensive and accurate information to management about the quality of Support
•Make service improvement suggestions to management
•Accurately and fully completes the service request/incident records
•Assess incident priority and determines if the priority needs to be adjusted based on additional information
•Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
•Can do shifting work and/or graveyard shifts.
•Is strong in written and oral communication.
•Can work remotely with his peers/team.