Consular Assistant in Lagos, Nigeria

Industry
NGO
Specialization
Administration & Office Support
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Main purpose of job:

     

    To provide consular assistance to the many British nationals who live in and visit Nigeria

     

    Roles and responsibilities:

    Main Duties and Responsibilities

    • Process Emergency Travel Documents for British nationals.
    • Consular Assistance to British nationals and eligible persons (Hospitalisation, Deaths, Financial Assistance, Prisoners, Child Abduction & Other Assistance work)
    • Provide frontline reception to all consular visitors
    • Dealing with general enquiries by phone/letters/e-mails
    • Maintain files of consular casework and information
    • Establish and build relationships with key contacts to facilitate excellent networking.
    • Maintain a daily record of all visitors given assistance to help with year end statistics
    • Provide administrative support to Vice-Consul and Consul/CROM
    • Filing and registry duties

    Key competences required: 

    • Changing and Improving
    • Delivering a quality service
    • Delivering at a pace
    • Collaborating and Partnering

    Language requirements:

    Good command of English both written and spoken

    Other skills / experience / qualifications:

    • Previous experience of working in a consular section.
    • Excellent attention to detail and accuracy (compile accurate information in both written and electronic formats).
    • Have excellent customer relations and be able to listen to and support British and EU nationals with sympathy and sensitivity.
    • A tolerance for aggressive customers, challenging consular casework (death, hospitalisation, child abduction).
    • Be respectful of the personal nature of the job and take care to protect sensitive information and adhere to strict data protection policies.
    • Ability to work well in a small team, working independently while taking a proactive approach to the role (particularly under pressure)
    • Good understanding of Microsoft Packages (Word, Excel, Internet Explorer)

    NOTE:
     

    • All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
    • The British High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
    • Staff members recruited locally by the British High Commission in Lagos are subject to Terms and Conditions of Service according to local Nigerian employment law.
    • Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.
    • Reference checking and security clearances will be conducted.
    • If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful.  Note: Any questions you may have about this position will only be answered during interview, should you be invited.
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