CONTACT CENTRE MANAGER in Lagos, Nigeria

at Avon Healthcare Limited

Industry
Health, Wellness and Fitness
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Gender
Male or Female

Job Description

This position is responsible for effective management of Avon HMO’s Call/Contact Centre to international best practice standard.

Requirements

Education and Experience

  • Bachelor’s degree with 7 years’ work experience
  • Previous work experience in a call centre would be an advantage
  • Health Insurance background would be an advantage

Skills and Abilities

  • Strong organizational and time management skills
  • Outstanding customer service and listening skills
  • Strong verbal and written communication skills
  • Strong logical and analytical thinker
  • Ability to concentrate and pay close attention to detail
  • Ability to prepare and submit reports
  • Good computer knowledge
  • Ability to work in a diverse team
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