Reporting to the County Governments Unit Head, County Government – Corporate Division, the county relationship manager will be the liaison between county government (as corporate liability customers) and the Bank, to market for county liability business for the Bank, identify value chain opportunities at the county, retention of existing business and growth of Corporate Liabilities for the bank to maximize the Bank’s revenue.
Grow the existing liabilities business portfolio in the bank.
To maintain close relationship between the bank and its corporate liability customers at the county.
Identify new business opportunity for devolved funds.
To introduce new banking products to address customer’s ever changing banking needs.
Improve customer service delivery.
Be involved in product development of Institutional Banking, Cash management products etc
Determine target market clients that KCB wants to market and make customer visits to ensure that they are happy with our products and solve complaints that may arise.
Maintain an equitable balance between risk and return/revenue and work to establish broad based relationships at the county.
Develop and maintain business value chains critical to funds flow retention
Cross sell the entire KCB product offering
Ensure quality service delivery to customers.
A university degree preferably in a business related field from a recognized institution.
Possession of professional qualifications/post graduate degree will be an added advantage.
Must have at least 5 years’ experience in General banking, and 2 of which must be in Relationship management and marketing of banks’ products with emphasis on service delivery.
Working knowledge of Trade Finance and Asset Finance.
Proficient in MS-Office Suite with excellent presentation skills
Excellent communication and interpersonal skills
Planning, organizing, and problem solving skills
Ability to work effectively under pressure and tight deadlines
Ability to build strong working relationships, internal and external to the organization
Strong Analytical skills with a high level of accuracy
Initiative, self-drive and open minded
Attention to detail
Effective Team Player
The above position is a demanding role which the bank will provide a competitive package for the successful candidate.