Customer Account Manager (with English & French) in England, United Kingdom


Manufacturing / Production
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

· Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance 

· Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos). 

· Act as single point of contact to the customer for order inquiries 

· Possess general understanding of logistics, transportation, warehousing needs of assigned customer base 

· Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely orders 

· Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints 

· Support OMCS departmental goals and initiatives to become a more proactive customer support organization 

· Identify ideas and develop proactive communications regarding processes, policy and / or best practices 

· Hosts customers at local plant for customer visits, witness tests and/or factory tours 

· Participates in continuous improvement projects 


· College, university or equivalent degree 

· Previous customers service experience preferred 

· Manage Execution Must have strong ability to multitask and prioritize based on customer demands and workload 

· Technical Skills General understanding of order entry processes, systems and overall customer support functions 

· Knowledge of production planning and back office functions, a plus 

· Languages: English plus French. Spanish or Portuguese desirable 

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