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PREEW ADVERTISING COMPANY – The leader and a brand name in Advertising and business consults worldwide; is recruiting for the position of a Relationship Officer.As part of creating a sustainable platform in servicing client’s needs, the Relationship personnel’s will be responsible for;
- Educating customers on products and services, functionalities, features and competitive advantage.
- Up and Cross sell products and Services (Telemarketing) to grow spend
- Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
- Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
- Ensure delivery of excellent customer care and service delivery for a first call resolution.
- Ensure sales/service of products and service tailored to customer need
- Handle cash and routine administrative task for end of day reporting
- Provide hands-on device repairs and query resolution
- Follow through on customer queries ensuring prompt resolution and feedback
- B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline
- Relevant work experience in the service industry or any client related policies