Customer Agent in Lagos, Nigeria

at Preew Advertising

Consumer Services
Administration & Office Support
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

PREEW ADVERTISING COMPANY – The leader and a brand name in Advertising and business consults worldwide; is recruiting for the position of a Relationship Officer.As part of creating a sustainable platform in servicing client’s needs, the Relationship personnel’s will be responsible for;

  • Educating customers on products and services, functionalities, features and competitive advantage.
  • Up and Cross sell products and Services (Telemarketing) to grow spend
  • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
  • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact
  • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.


  • Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
  • Ensure delivery of excellent customer care and service delivery for a first call resolution.
  • Ensure sales/service of products and service tailored to customer need
  • Handle cash and routine administrative task for end of day reporting
  • Provide hands-on device repairs and query resolution
  • Follow through on customer queries ensuring prompt resolution and feedback


Minimum Qualification:

  • B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline


  • Relevant work experience in the service industry or any client related policies
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