Public Relations and Communications
Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

·         Refer customers request beyond his/her limit to appropriate authority

·         Process customer care services and product request

·  Make and receive calls on behalf of the organization

·  In charge of the companies social media (Face book, twitter account etc.)

·  Attend to customers inquiries/queries on company’s product promptly and efficiently

·  Attracts potential customers by answering product and service questions

·  Acts as the first point of contact on behalf of the organization

·  Resolves product or service problems by clarifying the customer's complaint

·  Perform Any other job assigned by management




·  Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
Excellent written, listening, and oral communication skills.

·  Strong organizational and administrative follow-up skills.

·  Very detail oriented.

·  Strong ability to handle numerous priorities and tasks at one time

·  Ability to leverage all technologies to manage and communicate in office environment (internet, texting, email, instant messaging, phones, mobile phones, SharePoint, Skype, Telepresence, Live meeting)

·  Exceptional interpersonal skills in dealing with customers and senior management.

·  Flexible and willing to share workload within a team environment.

·  Lagos residents in Lagos

Language Proficiency Fluency in English


·  Experience with dealing with senior and sometimes challenging individuals.

·  Experience in developing systems and processes for effective running of the Organisation.

·  Ability to build rapport quickly.

·  Strong understanding of the Nigeria Labor laws.

·  Experience in liaising with External Stakeholders.

·  Experience in preparing relevant management reports.

·  Good experience in documentation, record keeping, data management etc.

·  Familiarity across the recruitment process, including induction at a senior level.

·  Excellent interpersonal and communication skills, written and oral.

·  Sound judgment and the ability to maintain confidentiality.

·  Experienced user of MS Excel, MS Word & power point.

·  Well organized with strong time management skills.

·  Knowledge of Principles, practices and techniques of human resources administration, organization and operation.

·  Ability to lead, manages, direct and evaluates staff.

Apply appropriate independent initiative, discretion, judgment and organizational skills to a variety of projects, assignments and situations

·  Must reside in Lagos

·  Experience in customer relation management the consulting industry will be an added advantage

  Apply Now

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