Customer Care Officer in Lagos, Nigeria

at Bestsearchrecruitment.com

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Job Purpose:

To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

 

Responsibilities:

•        To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.

•        To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

•        To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.

•        To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.

•        To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.

•        To liaise with other departmental staff, partner organisations and external service providers

•        To be able to quickly identify situations requiring specialist information and direct customers appropriately.

 

Required Qualification

•        Bachelor’s degree in a relevant degree.

•        At least 2-4 years of experience.

•        Good communication skills.

•        Have an interest in helping people.

•        Like working as part of a team.

•        Well-presented, polite and tactful.

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