Customer Care Officer in Lagos, Nigeria

Financial Services
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description



  • Work closely with Business Managers and Sales Representatives to understand customer needs and company business objectives.
  • Provide for excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquires.
  • Function as initial point-of-contact for general customer inquiries pertaining to pricing, product literature, order scheduling, inventory, issue resolution, etc.
  • Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty and enhance company credibility.
  • Exceptional technical skills and experience in utilizing company ERP, CRM and other IT systems specific to situational analysis, order processing, order tracking and invoicing.
  • Creation of new accounts and trials for new business opportunities.
  • Provide detailed reports, maintain records, and perform work-processing assignments related to clerical duties for internal and external customers.
  • Participate in daily plant scheduling meetings and other periodic meetings involving plant performance, safety, quality and material management


Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.


- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.






  • Service oriented and eagerly strives for customer satisfaction.
  • Strong communication and interpersonal skills.
  • Calm, pleasant demeanor and ability to effectively handle difficult situations with customers. Strong analytical and interpretive skills.
  • Ability to handle multiple tasks, manage time, and prioritize tasks.
  • Reacts positively to change; demonstrates flexibility and adaptability.
  • Proactively pursues continual learning and improvement.
  • Team oriented.
  • Strong belief in accountability.
  • Willing to build long-term relationships with customers and grow within company





  • Bachelor’s Degree, candidates with a Diploma and equivalent proven experience will also be considered (Business or Science preferred)
  • 2 years Customer Service Experience
  • Fluent in both written and verbal English communication skills is a must.
  • Must exhibit exceptional business, negotiation and analytical skills
  • Proficient and computer literate in MS Office products.
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