Customer Care Officer in Lagos, Nigeria

at VoguePay Nigeria

Industry
Financial Services
Specialization
Financial Services
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

 

 

Responsibilities

 

Job Description:Includes and not limited to the followings;

 

 

 

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.

  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships of trust through open and interactive communication.

  • Research, prioritize and resolve customer issues in timely and accurate fashion.

  • Maintain documentation of customer inquiries and responses for future reference.

  • Keep records of customer interactions, process customer accounts and file documents.

  • Direct or route customer calls to appropriate personnel for assistance.

  • Work with customer service manager to ensure proper customer service is being delivered.

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Handle dissatisfied customers in a polite and professional fashion.

  • Track and follow-up all customer requests in a timely manner.

  • Compile reports on overall customer satisfaction.

 

Requirements

 

 

 

Skills and Requirement:

 

  • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.

  • Proven customer support experience or experience as a client service representative

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Must have Customer Relation skills and customer satisfaction orientation.

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Must be able to work under pressure, work with or without supervision.

  • Must be learn able and teachable.

  • Must be creative and initiative.

  • Possess minimum of B. Sc / HHD.

  • Not more than 28 years of age.

 

  Apply Now
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