Providing help and advice to customers using the organisation's products or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.
Analysing statistics or other data to determine the level of customer service the organisation is providing.
Producing written information for customers, involving use of computer packages/software.
Writing reports analysing the customer service that the organisation provides.
Minimum of B.Sc./HND.
At least 2 - 3 years previous experience at customer-relations, banking operations or call-centre operations from a reputable financial institution is a MUST.
Good oral and written communication skills.
Good Knowledge of the accounting software will be an advantage.
Analytical, good attention to details and ability to multi-task.