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This role is responsible for managing all customer relationships at executive and operational level. The key purpose is to develop and execute on the accounts plan by defining all key strategies, tactics and action plans required to achieve all the key objectives. The Customer Care Personnel - acts as the main interface for all communications, coordinating issues and functioning as the main escalation point between the company and the customer. This is a hands-on role that requires someone that is willing to do whatever is necessary to make the business successful.
- Maintain appropriate contact with customer.
- Securing new long term partnerships, managing existing partnerships within a sustainable partnership framework.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Recommend alternate products based on cost, availability or specifications.
- Educate customers about terminology, features and benefits of products in order to improve customer satisfaction.
-a minimum of OND
-possess good communication skills
-possess good interpersonal skills
-possess the ability to work under pressure
-possess the abiity to work without supervision