Customer Care Representative in Lagos, Nigeria

at CHEALLY CONCEPTS

Industry
Consumer Services
Specialization
Consumer Services
Minimum Qualification
High School
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

A customer care representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

Responsibilities

 

  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

Minimum of SSCE 

  Apply Now

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