Customer Relation Officer in Lagos, Nigeria


Consumer Services
Consumer Services
Minimum Qualification
High School
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.



  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.


Minimum of SSCE/NABTEB,Diploma/OND,HND/Degree in any field.

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