CUSTOMER CARE REPRESENTATIVE II in Lagos, Nigeria

at Bevas Logistics Ltd

Industry
Government Administration
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
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Job Description

JOB DESCRIPTION
Customer service ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.
They may work at various levels, from head office to the front end of the business and in most cases will be:
1. Helping to develop and implement a customer service policy for an entire organization.
2. Finding ways to measure customer satisfaction and improve services.
3. Managing a team of customer services staff.
4. Handling face-to-face enquiries from customers.
5. Providing help and advice to customers using your organizations products or services.
6. Communicating courteously with customers by telephone, email, letter and face to face.
7. Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
8. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
9. Issuing refunds or compensation to customers.
10. Keeping accurate records of discussions or correspondence with customers.
11. Analyzing statistics or other data to determine the level of customer service your organization is providing.
12. Producing written information for customers, often involving use of computer packages/software.
13. Writing reports analyzing the customer service that your organization provides.
14. Developing feedback or complaints procedures for customers to use.
15. Improving customer service procedures, policies and standards for your organization or department.

Responsibilities

JOB DESCRIPTION
Customer service ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.
They may work at various levels, from head office to the front end of the business and in most cases will be:
1. Helping to develop and implement a customer service policy for an entire organization.
2. Finding ways to measure customer satisfaction and improve services.
3. Managing a team of customer services staff.
4. Handling face-to-face enquiries from customers.
5. Providing help and advice to customers using your organizations products or services.
6. Communicating courteously with customers by telephone, email, letter and face to face.
7. Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
8. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
9. Issuing refunds or compensation to customers.
10. Keeping accurate records of discussions or correspondence with customers.
11. Analyzing statistics or other data to determine the level of customer service your organization is providing.
12. Producing written information for customers, often involving use of computer packages/software.
13. Writing reports analyzing the customer service that your organization provides.
14. Developing feedback or complaints procedures for customers to use.
15. Improving customer service procedures, policies and standards for your organization or department.

Requirements

minimum of OND/HND/B.SC in any rerlated field
Minimum  1-2 years experience /Entry level
Must be a residence of lagos,Nigeria
Must be computer literate
Must be fluent in English

MODE OF APPLICATION:
Interested candidates should forward their updated Cvs to the HR via  bevaslogistics@gmail.com         or
send your
Name,location,Qualification,and Position Applied for to the contact number displayed.

  Apply Now

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