Customer Care Representative in Lagos, Nigeria

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
Share this job

Job Description

Job duties:

  • Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
  • Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Provides back-up support to other group members in the performance of job duties as required.
  • Supports/participates in company's Continuous Improvement Program.
  • Answers customer inquiries/communications as required.
  • Attends regular customer service departmental meetings.
  • Advises internal staff of advertisements and campaigns that affect retention.
  • Maintains detailed call activity reports and provides them on a regular basis.
  • Provides activity/statistical summary reports each week.
  • Conducts follow-up phone calls to survey respondents who have concerns or questions.
  • Performs other related duties as assigned by management.

 

 

Requirements

Candidate Requirements:

  • Minimum of HND.
  • Minimum of 1 year progressive customer service or direct marketing experience.
  • Must work well under pressure.
  • Be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
  • Must also have an excellent sense of priorities.
  Apply Now

Sponsored Jobs in United States

Ads by Careerslip