Please exercise due diligence when applying for this job vacancy.
Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally.
Effectively deal with job stress, angry callers, and upset customers.
Use the most appropriate way to communicate with different behaviour types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers.
Other duties as assigned.
Good proficiency and navigation skills around a PC - including the internet.
Excellent keyboard skills - as they usually have to input data into a system.
Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone.
Good communication skills and the ability to build rapport with the customer.
Ability to work well in a team.
A good first degree or its equivalent in any discipline.
Certificate in Amadeus.
Ability to use Amadeus GDS application proficiently is Mandatory.
Possession of 1-2 years working experience in an IATA recognised travel agency.
Good written and oral communication skills.