CUSTOMER CARE REPRESENTATIVE in Lagos, Nigeria

at Successlane Integrated

Industry
Banking / Financial Services
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.

 

Responsibilities

  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.

Requirements

MODE OF QUALIFICATION;Interested applicant should forward their resume to the HR successlaneintegrated@gmail.com OR contact via text 09095686672.

REQUIREMENT;Applicant must have a minimum of SSCE,OND,HND and any other qualification is an added advantages.

  Apply Now