Customer Care Representative in Lagos, Nigeria

at White Crown Limited

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

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