Customer Care Representative in Lagos, Nigeria

at Zeevat Logistics

Industry
Logistics / Transportation
Specialization
Human Resources
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.

Requirements

Applicant must possess a minimum requirement of O.N.D certificate in any field.

Must possess a good character

Must have good communication skills.

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