Customer Care Representative in Lagos, Nigeria

at ZETALINK CONSULT

Industry
Management Consulting
Specialization
Management Consulting
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Female

Job Description

 Job Description
  • spending a lot of time answering phone calls and talking to customers regarding their company's products or services.
  • identifying opportunities to offer information and make product or service suggestions based on a customer's needs.
  • Responsible for taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method.
  • Updating and making changes to customer accounts.

Responsibilities

  •  Often required to document all customer interactions and enter the information into a computer, as well as ensure that all records are accurate and up-to-date.
  • To use customer service knowledge to handle difficult customers and make sure that each customer has a good experience. If they are unable to satisfy a customer, they may refer the customer to the appropriate person or department.

Requirements

Qualification:

Must a degree in Sociology or other related course.

Must have an effective communication skill

Must be vast with the use of MS-Word

Must have people's Skills

Must be able to satisfy Clients demands.

NOTE: interested Applicant is to foward detailed CV to the HR:recruitdatabase@outlook.com

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