CUSTOMER CARE REPRESENTATIVE in Lagos, Nigeria

at Metrolink Alliance Ltd.

Industry
Consulting
Specialization
Consulting/Business Strategy & Planning
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

Customer Service Representative Job Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
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