Customer Care Representative in Lagos, Nigeria

Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
  • Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Provides back-up support to other group members in the performance of job duties as required.
  • Supports/participates in company's Continuous Improvement Program.
  • Answers customer inquiries/communications as required.
  • Attends regular customer service departmental meetings.
  • Advises internal staff of advertisements and campaigns that affect retention.
  • Maintains detailed call activity reports and provides them on a regular basis.
  • Provides activity/statistical summary reports each week.
  • Conducts follow-up phone calls to survey respondents who have concerns or questions.
  • Performs other related duties as assigned by management.


Candidate Requirements

 Minimum of HND.

  • Minimum of 1 year progressive customer service or direct marketing experience.
  • Must work well under pressure.
  • Be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
  • Must also have an excellent sense of priorities.
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