Customer Care Supervisor in Abuja, Nigeria

at Ascentech Services Ltd

Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job responsibilities:

  • Responsible for Stock and Cash Management at all centres
  • Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
  • Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
  • Responsible of appointment, training and engagement of Customer Service team
  • Create incentive schemes for team ensuring operational capabilities at optimum level.
  • Ensure Customer Service attitude is exemplified as a SUPERVISOR
  • Assist and motivate team to ensure team members contribute to Customer Delight
  • Adopt standards for business activities/processes and ensure team adheres to it.
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes

Experiences & Qualifications required:

  • Customer Focused
  • Result oriented
  • Zeal for Initiative with Speed
  • Leadership quality and team Handling capacity
  • Energetic & Assertive
  • Customer query resolving skills
  • Excel Knowledge is a MUST
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