CUSTOMER CARE in Lagos, Nigeria

at Emerald Resources

Administration & Office Support
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in writing, by phone, or in person.

Customer-service skills. Companies rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.

Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.

Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.


  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Refer customers to supervisors or more experienced employees


Mode of qualification; Interest applicant should forward their resume to hr or contact through text 08089364844.

Requirement: Applicant must have a minimum of OND, HND, and any other qualification is an advantage.

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