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Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in writing, by phone, or in person.
Customer-service skills. Companies rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.
Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.
Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
- Listen to customers’ questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employees
Mode of qualification; Interest applicant should forward their resume to hr email@example.com or contact through text 08089364844.
Requirement: Applicant must have a minimum of OND, HND, B.sc and any other qualification is an advantage.