Customer Care in Lagos, Nigeria

at Jona Global Resources

Engineering / Technology
Business Supplies and Equipment
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female

Job Description

Job Purpose: Serves customers by providing product and service information resolving product and service problems.  Job Duties:  • Attracts potential customers by answering product and service questions suggesting information about other products and services.  • Opens customer accounts by recording account information.  • Maintains customer records by updating account information.  • Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.  • Maintains financial accounts by processing customer adjustments.  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.  • Prepares product or service reports by collecting and analyzing customer information.  • Contributes to team effort by accomplishing related results as needed. Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking.  Mode Of Entry: Minimum of OND in any discipline. Interested candidates should forward their CV to the email address;, using the job title as a subject of the mail.

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