Customer Care in Lagos, Nigeria

at Brilliantventures

Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

A customer support person:

  • wants to delight customers, above and beyond the call of duty
  • has intimate knowledge of the customers needs
  • has empathy for the customers situation
  • is able to communicate clearly, both written and in speach
  • talks in a way the customer can understand
  • has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
  • works accurate and with eye for detail
  • handles in the best interest of both customer and company
  • is able to use automated information systems to analyse the customers situation
  • is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
  • has a pleasant, friendly style
  • is willing to build a long-term relationship with the customer (not a "job-hopper")




A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.



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