Customer Complaints Investigation Officer [ES0078] in Lagos, Nigeria

at Human Capital Partners

Banking / Financial Services
Accounting / Audit / Tax
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

Our client is a leading banking and financial institution with branches throughout the country, offering a full range of banking products and services in Retail, Commercial, Corporate and Investment Banking. The Bank prides itself as a major contributor to the economic advancement and development of Nigeria.

In line with its medium and long term plans, brand essence and desire to consistently transform itself as it forges ahead in its passion to provide exceptional banking to the nation, the Bank has identified the need to recruit competent and suitable individuals to fill the following position:


Reporting to the Head, Customer Complaints, the successful candidate will be responsible for ensuring investigation and resolution of customer complaints arising from operational and/or service failures within approved Service Level Agreement. In particular, he/she will identify root causes of complaints and propose remedial measures.


Key Requirements

  • A good first degree or its equivalent in Accounting or other Business related disciplines. Possession of additional professional qualification(s) will be an advantage.
  • A minimum of six (6) years experience in general banking and/or audit.
  • Strong understanding of the banking structure, policies and procedures.
  • Proven ability to use banking applications, as well as manage security.

Please quote the appropriate reference number as the subject of your e-mail and send your current curriculum vitae (prepared as a Microsoft Word document, and saved with your full names)

Please include in your application, a statement of how you meet the advertised criteria, as well as names and contact details (including telephone and e-mail addresses) of three referees who are knowledgeable about your professional achievements and abilities.

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