Customer Fulfillment Coordinator -1989404 in Kaduna, Nigeria

at GE

Oil & Gas / Mining
Oil & Gas / Mining / Energy
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Role Summary/Purpose 
The role of Order-To-Remittance Coordinator is required to interface with various functions (Sourcing, Quality,
Engineering, Inventory, Operations etc) to fulfil customer orders and improve OTR processes to drive improved OTD
(On-Time-Delivery), Margin and Cash. In this role, execution of subsea repairs and spare parts requirements will be
followed on day-to-day basis and resolve issues through immediate action or short-term planning. 

Essential Responsibilities 
• Responsible for daily coordination of fulfillment issues related to Customer Service Agreements.
• Lead PO/Contract review with cross functional team for assigned PMS (Product Management System).
•Review delivery commitment for the week /month for identified delivery versus actual and OTD versus contract date.
•High customer interaction, produce regular reports on spares and services status and present internally
(management) and externally (customers).
•Track open orders. Identify and proactively remedy OTD, Margin and Cash risks.
•Provide weekly repairs and spare parts reports – OTD, spend, Work-in-progress, performances etc
•Transactional work activities include operations support, contract/risk analysis, profitability analysis, delivery and
invoicing confirmation, scope verification.
•Ensure customer expectations are met and deliver customer satisfaction
•Ensure shop planning documents are provided to customers where required
•Manage an effective document control system ensuring material relating to the customer is properly registered,
circulated, controlled and easily accessible to the OTR team.
•Participate where appropriate in commercial risk reviews (R0/R1/R2/RRC
•Identify and report any quality or compliance concerns and take immediate corrective action as required.
•Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing
standardization and simplification of the Quality Management System related to facility operation.
•Aware of and comply with the GE Quality Manual, Quality Management System, Quality Management Policy, Quality
Goals, and applicable laws and regulations as they apply to this job type/position. 

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