Customer Information Service Officer in Lagos, Nigeria

Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

  • Ensure adherence to the SLA for processing account opening and other customer requests
  • Open additional accounts for existing customers
  • Ensure accounts are reviewed and opened in line with regulatory requirements
  • Perform Account maintenance
  • Attend to all customers enquiries promptly and efficiently
  • Maintain and update customer files
  • Process Cards and cheque books request
  • Custody and release of cards and cheque books to customers
  • Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
  • Process/Profile customer’s internet banking request
  • Card linking and hotlist
  • Process customer’s statement of account request for embassies, parastatals etc
  • Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
  • Resolution of customer complaint and request via CRM
  • Initiate the resolution of customer’s dispense errors



  •  Minimum of an HND Upper from any accredited polytechnic
  •  Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
  • Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
  • Any Customer Service qualification will be an added advantage


  • Customer relations
  • Attention to details and accuracy
  • Interpersonal skills
  • Effective communication skills
  • Ability to work under and manage pressure
  • People management skills
  • Time management skills
  • Sound knowledge of bank products and services
  • Good listening skills
  • Good problems resolution skills
  • Good documentation and filling management skill


  Apply Now

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