Customer Insights Manager - 140000N0 in Dubayy [Dubai], United Arab Emirates

at Emirates Group

Airline / Aviation
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

Job Purpose

 To take responsibility for the successful implementation and management of customer segmentation and engagement strategies that drive incremental revenue and stimulate business by delivering high impact customer insight support.  You will drive the roll-out and management of a Single Customer View (SCV), supported by a robust CRM strategy, to grow the relationship value (advocacy, tenure, revenue) of Emirates' customer base. Acting as central point of contact for all customer insights you will provide reporting, analysis and interpretation to inform our acquisition and retention campaigns and development of our passenger & Skywards member journey, including the identification of high/low value customer segments. Liaising with Corporate Communications and the Commercial Departments of EK to devise the best strategies for using customer insights to derive and action targeted multi-channel marketing, customer acquisition and retention campaigns will also be a key aspect of the role. Delivering in-depth analytical solutions, models, interpretation and segmentation of customer data that identify untapped business opportunities and recommend targeted sales activities that will impact on the strategic and operational direction. 

Closing Date (GMT+4)

: 09-Feb-14, 11:59:00 PM


Qualifications & Experience


  • Honours Degree from an internationally recognised university with emphasis on Statistics, Mathematics, Computing, Business, Marketing or Operational Research.
  • 8 years experience in a service industry as a functional head delivering corporate analytical research projects and developing and implementing customer data strategies.
  • Highly experienced in marketing analytics and the application of analytics to customer/prospect value generation.
  • Project management skills.
  • Technologically literate with a high level of database knowledge and PC skills, including programming SQL, BO and Excel.
  • Highly numerate.
  • High levels of logical/strategic thinking & problem solving skills.
  • Capable of handling multiple and complex situations simultaneously, taking into consideration the diverse culture within the Emirates Group.
  • Proven leadership, communications, negotiation, analytical and inter-personal/diplomatic skills. 
 Salary and Benefits Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents. We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel. We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

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