Customer Liaison Officer in Abuja, Nigeria

at R.S Hunter

Human Resources
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description


• Handle in-coming calls on inquiries relating to pre-order, order and delivery status

• Respond to inquiries using phone, email and chat as the main platforms of contact.
• Conduct outbound / follow up calls to customers where necessary
• Provide customers with product and service information
• Research required information using available resources
• When applicable, up sell products/offerings to customers
• Deliver an excellent level of customer service
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Ensure daily and monthly KPIs are met and exceeded, in order to contribute to department & company’s growth
• Maintain high level adherence and compliance towards policies, process and procedures.
• Record all call information according to standard operating procedures in the designed CRM.

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