Customer Liason Officer in Abuja, Nigeria

at Sunlek Investment Limited

Manufacturing / Production
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

  • A well-established organization based in Lagos is looking to hire Client Liaison Officers in Abuja and Port-harcourt.
  • The Client Liaison Officer’s primary responsibility is to appropriately sell our products and services to prospective customers, building effective robust business relationships whilst doing so.
  • He/She will liaise with customers, resolve queries, attend to enquiries driving growth and increasing the market share.
  • He/she will also serve as an intermediary between the company, its prospective customers, customers and stakeholders, to meet their needs for information, support and assistance.

Main Job Function

  • Liaising and maintaining good relationships with customers.
  • Calling on prospective customers for the purposes of acquiring new business
  • Preparing and submitting proposals to prospective customers
  • Address customer satisfaction issues promptly.
  • Providing first line product, process and technical support to customers within the region
  • Managing queries and enquiries from customers
  • Manage and report on product issues to ensure customer satisfaction, productivity and control costs in line with targets set.
  • Collate information for budget planning process.
  • To prepare Office Annual Plans and budget.
  • Recommends Unit budget to Management.
  • To ensure that expenditure is incurred within the limits of the sanctioned budget.
  • Compiles monthly reports
  • Accountable for day-to-day operations of the office including supervisory and administrative functions.
  • Maintain communication between staff and the Head Office as well as providing support and guidance to staff.
  • Performing other functions as may be directed by the Management


  • A Degree in a related field, as well as excellent written and verbal communication skills
  • Relationship-building skills


  • Excellent MS Office Suite skills
  • Minimum of 2 years’ experience within a sales and business development function
  • Must have relevant experience (sales, marketing etc)
  • Ability to interface with clients and staff
  • Ability to work under pressure and meet deadlines
  • Good presentation skills and ability to interact with middle and senior management
  • Strong organisational skills
  • Strong administration skills
  • Excellent attention to detail
  • IT literate
  • Be innovative
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