Customer Marketing Manager – Mainstream Spirits in Lagos, Nigeria

at Diageo

Manufacturing / Production
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job description

Listing Info

Level: L5B
Reports to: Head of Mainstream Spirits

We are the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, beer and wine. These brands include Johnnie Walker, Smirnoff, Baileys and Guinness.

Achieving scale in Mainstream and value is one of the key strategic imperatives within our ambition to becoming the best performing most trusted and respected business in Nigeria within which mainstream brown spirits plays a critical especially of the back of the increasing consumer shift to value in spirits.

A Key Contributor To The Success Of Our Strategic Plan Is An Effective Customer Marketing Team Demonstrating Industry Leadership Via


·         Translating Trade Strategy and Brand Game Plans into a world class commercial plan

·         Winning the Consumers at moment of purchase via understanding of consumer needs

·         Ensuring we are the preferred Trade Partner

Role and Accountabilities

·         Contribute to the Spirits category JUBP process (Category strategy, Trade strategy, GAME Plan, Sales unit plan, sales driver activation plan etc.)

·         Input to Mainstream Spirits Category S&OP volume planning

·         Ensuring activity plan are sufficient to deliver on company’s objectives and RTM is fully capable of delivering on activities requirements. Partner with the field regional sales team are fully supported for brilliant execution

·         Support and partner with the Regional Sales Managers, Key Account Manager in strategy formulation and ensuring brilliant execution

·         Lead the design & execution choices of Category BTL Activities including by channel customization

·         Accountable for end-to-end execution of category BTL activities including ongoing tracking and evaluation

·         Ensure Category A&P BTL budget effectiveness, activity tracking and M&E process for all spirit CM lead activities

·         Design choices for sales force toolkit (sales & trade briefs, sales aids, POS, selling tools etc)

·         Guides brand teams on strategic decisions via analysis and insights

·         Ensure RTM is fully capable of delivering on activity requirements and intervene where required

·         Stakeholder Management: Manage relevant communications and implementation updates to sales and marketing team.  

Leadership Responsibilities

·         Be Authentic – Role models Diageo values and demonstrates integrity and trust

·         Find Solutions – Creates possibilities for future success

·         Manage People for success – Drives the People development agenda

·         Consistently Deliver Great performance – Demonstrates brilliant execution

Functional Capability

·         Category Knowledge Capability.

·         Insight Based Activity Design by Channel.

·         A&P Effectiveness and Stewardship. 

·         Customer Profitability. 

·         Activity Management & Sufficiency.

·         Coaching.

·         Leadership Development. 

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